This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

Qualifying learners could follow a career in:

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project coordination.


Learners accessing this Qualification should be competent in:

  • Communication at NQF level 3
  • Mathematical Literacy at NQF level 3
  • Computer Literacy at NQF Level 3.
Core 110021 Achieve personal effectiveness in business environment Level 4 6
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry Level 4 10
Core 13941 Apply the budget function in a business unit Level 4 5
Core 10022 Comply with organisational ethics Level 4 4
Core 14552 Contract service providers Level 4 3
Core 13945 Describe and apply the management of stock and fixed assets in a business unit Level 4 2
Core 110026 Describe and assist in the control of fraud in an office environment Level 4 4
Core 110003 Develop administrative procedures in a selected organisation Level 4 8
Core 7791 Display cultural awareness in dealing with customers and colleagues Level 4 4
Core 110009 Manage administration records Level 4 4
Core 109999 Manage service providers in a selected organisation Level 4 5
Core 110023 Present information in report format Level 4 6
Core 10135 Work as a project team member Level 4 8
Core 15234 Apply efficient time management to the work of a department/division/section Level 5 4
Fundamental 8968 Accommodate audience and context needs in oral communication Level 3 5
Fundamental 8972 Interpret a variety of literary texts Level 3 5
Fundamental 8969 Interpret and use information from texts Level 3 5
Fundamental 8970 Write texts for a range of communicative contexts Level 3 5
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems Level 4 6
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts Level 4 5
Fundamental 12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities Level 4 4
Fundamental 8975 Read analyse and respond to a variety of texts Level 4 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues Level 4 6
Fundamental 12153 Use the writing process to compose texts required in the business environment Level 4 5
Fundamental 8976 Write for a wide range of contexts Level 4 5
Elective 244572 Describe how to manage workplace relationships Level 3 2
Elective 13928 Monitor and control reception area Level 3 4
Elective 13936 Outline the legal environment of a selected industry Level 3 2
Elective 10023 Identify internal and external stakeholders Level 4 4


On achieving this Qualification, the learner will:

·         Have knowledge of the procedures for stock and fixed asset control

·         Develop Administrative systems together with other employees

·         Improve organisational effectiveness

·         Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time
Manage service providers

·         Be an effective employee in the Administrative section of an organisation

·         Be aware of how fraud can be present in an office environment and assisting in its control

·         Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation.
Identify and solve work related problems together with others in the section

·         Apply efficient time management processes, procedures and techniques

·         Be an effective member of a team

FET CERTIFICATE: 61595 Business Administration

NQF level 4

Minimum Credits 140



Contact Person:  
Company / Institution / Department:  
Telephone Number:  
Amount of Learners:  
Address where training should be done:  
Venue Available?  
Refreshments needed?  
Lunch required?  


Please print this form and send to:

E-mail: training@cbacademy.co.za

Liezl van der Westhuizen

082 373 0971

Leave a Reply

Your email address will not be published. Required fields are marked *