PURPOSE:
The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions. The qualifying learner will to access opportunities for further development and training in the specialised areas of Wholesale and Retail such as:
- Operations
- Administration
- Merchandising
- Stock control
- Customer service
- Visual display merchandising
- Help desk operations
After successful completion of this qualifications learners will be able to:
- Understand the sector in which they work.
- Provide customers with a high level of service.
- Operate effectively and efficiently in their area of specialisation.
This qualification has been developed to allow people within the industry to advance in an area of specialisation or to move into other areas of specialisation in the sector.
ENTRY REQUIREMENTS
It is assumed that learners accessing this qualification are competent in:
- Communication at NQF Level 1.
- Mathematical Literacy at NQF Level 1.
| UNIT STANDARDS: |
| ID | UNIT STANDARD TITLE | NQF LEVEL | CREDITS | |
| Core | 117887 | Complete basic business calculations | Level 2 | 5 |
| Core | 114895 | Define the core concepts of the wholesale and retail environment | Level 2 | 10 |
| Core | 114903 | Interact with customers | Level 2 | 8 |
| Fundamental | 119463 | Access and use information from texts | Level 2 | 5 |
| Fundamental | 9009 | Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems | Level 2 | 3 |
| Fundamental | 7480 | Demonstrate understanding of rational and irrational numbers and number systems | Level 2 | 3 |
| Fundamental | 9008 | Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts | Level 2 | 3 |
| Fundamental | 119454 | Maintain and adapt oral/signed communication | Level 2 | 5 |
| Fundamental | 119460 | Use language and communication in occupational learning programmes | Level 2 | 5 |
| Fundamental | 7469 | Use mathematics to investigate and monitor the financial aspects of personal and community life | Level 2 | 2 |
| Fundamental | 9007 | Work with a range of patterns and functions and solve problems | Level 2 | 5 |
| Fundamental | 119456 | Write/present for a defined context | Level 2 | 5 |
| Elective SP5 | 10358 | Apply in-bound Contact Centre Operations within a commercial environment | Level 2 | 8 |
| Elective | 14359 | Behave in a professional manner in a business environment | Level 2 | 5 |
| Elective SP1,2, 3, 4 | 114891 | Count stock for a stock-take | Level 2 | 5 |
| Elective SP1 | 243671 | Deliver stock to stores | Level 2 | 10 |
| Elective SP5 | 254594 | Handle help desk queries | Level 2 | 12 |
| Elective SP3 | 243673 | Identify the role of the fast moving consumer goods merchandiser in the wholesale and retail industry | Level 2 | 8 |
| Elective SP5 | 10349 | Input data received onto appropriate computer packages within a Contact Centre | Level 2 | 12 |
| Elective SP1, 4 | 114912 | Maintain a safe and secure wholesale and retail environment | Level 2 | 10 |
| Elective SP2 | 119674 | Manage finances for a new venture | Level 2 | 10 |
| Elective | 14342 | Manage time and work processes within a business environment | Level 2 | 4 |
| Elective SP1,2, 3 | 114906 | Mark merchandise and maintain displays | Level 2 | 10 |
| Elective SP4 | 117899 | Pick stock in a distribution centre/warehouse | Level 2 | 12 |
| Elective SP1,2 | 114894 | Process payment at a Point of Sales (POS) | Level 2 | 10 |
| Elective SP1 | 114889 | Record transactions | Level 2 | 8 |
| Elective SP2 | 243676 | Source and collect products for resale | Level 2 | 12 |
| Elective SP4 | 243712 | Address customer queries in a wholesale environment | Level 3 | 10 |
| Elective SP5 | 13883 | Apply out-bound Contact Centre Operations within a commercial environment | Level 3 | 8 |
| Elective SP4 | 114892 | Dispatch stock | Level 3 | 10 |
| Elective SP4 | 114896 | Receive stock | Level 3 | 12 |
| Elective SP3 | 243679 | Recommend orders for clients in a fast moving consumer goods environment | Level 3 | 8 |
| Elective SP5 | 114911 | Resolve customer queries / complaints | Level 3 | 8 |
| Elective | 114900 | Sell products to customers in a Wholesale and Retail outlet | Level 3 | 12 |
| Elective SP3, 4 | 243680 | Take orders from customers | Level 3 | 12 |
| Elective SP3 | 243681 | Uplift stock for return | Level 3 | 5 |
| EXIT LEVEL OUTCOMES |
| 1. Operate in the wholesale and retail environment. 2. Interact with customers.PLUS ONE OF THE FOLLOWING SPECIALISATION PROGRAMMES: |
| SP1. Operate in a chain store environment. | SP2. Operate in a SME retail environment. | SP3. Perform external merchandising services. | SP4. Operate in a wholesale environment. | SP5. Operate a help-desk in a wholesale and retail environment. |
|
REQUEST FOR QUOTATION FORM
| Contact Person: | |
| Company / Institution / Department: | |
| Telephone Number: | |
| E-mail: | |
| Amount of Learners: | |
| Address where training should be done: | |
| Venue Available? | |
| Refreshments needed? | |
| Lunch required? |
Please print this form and send to:
E-mail: training@cbacademy.co.za
Liezl van der Westhuizen
082 373 0971