The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions. The qualifying learner will to access opportunities for further development and training in the specialised areas of Wholesale and Retail such as:


  • Operations
  • Administration
  • Merchandising
  • Stock control
  • Customer service
  • Visual display merchandising
  • Help desk operations

After successful completion of this qualifications learners will be able to:

  • Understand the sector in which they work.
  • Provide customers with a high level of service.
  • Operate effectively and efficiently in their area of specialisation.

This qualification has been developed to allow people within the industry to advance in an area of specialisation or to move into other areas of specialisation in the sector.


It is assumed that learners accessing this qualification are competent in:

  • Communication at NQF Level 1.
  • Mathematical Literacy at NQF Level 1.


Core 117887 Complete basic business calculations Level 2 5
Core 114895 Define the core concepts of the wholesale and retail environment Level 2 10
Core 114903 Interact with customers Level 2 8
Fundamental 119463 Access and use information from texts Level 2 5
Fundamental 9009 Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems Level 2 3
Fundamental 7480 Demonstrate understanding of rational and irrational numbers and number systems Level 2 3
Fundamental 9008 Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts Level 2 3










Fundamental 119454 Maintain and adapt oral/signed communication Level 2 5
Fundamental 119460 Use language and communication in occupational learning programmes Level 2 5
Fundamental 7469 Use mathematics to investigate and monitor the financial aspects of personal and community life Level 2 2
Fundamental 9007 Work with a range of patterns and functions and solve problems Level 2 5
Fundamental 119456 Write/present for a defined context Level 2 5
Elective SP5 10358 Apply in-bound Contact Centre Operations within a commercial environment Level 2 8
Elective 14359 Behave in a professional manner in a business environment Level 2 5
Elective SP1,2, 3, 4 114891 Count stock for a stock-take Level 2 5
Elective SP1 243671 Deliver stock to stores Level 2 10
Elective SP5 254594 Handle help desk queries Level 2 12
Elective SP3 243673 Identify the role of the fast moving consumer goods merchandiser in the wholesale and retail industry Level 2 8
Elective SP5 10349 Input data received onto appropriate computer packages within a Contact Centre Level 2 12
Elective SP1, 4 114912 Maintain a safe and secure wholesale and retail environment Level 2 10
Elective SP2 119674 Manage finances for a new venture Level 2 10
Elective 14342 Manage time and work processes within a business environment Level 2 4
Elective SP1,2, 3 114906 Mark merchandise and maintain displays Level 2 10
Elective SP4 117899 Pick stock in a distribution centre/warehouse Level 2 12
Elective SP1,2 114894 Process payment at a Point of Sales (POS) Level 2 10
Elective SP1 114889 Record transactions Level 2 8
Elective SP2 243676 Source and collect products for resale Level 2 12
Elective SP4 243712 Address customer queries in a wholesale environment Level 3 10
Elective SP5 13883 Apply out-bound Contact Centre Operations within a commercial environment Level 3 8
Elective SP4 114892 Dispatch stock Level 3 10
Elective SP4 114896 Receive stock Level 3 12
Elective SP3 243679 Recommend orders for clients in a fast moving consumer goods environment Level 3 8
Elective SP5 114911 Resolve customer queries / complaints Level 3 8
Elective 114900 Sell products to customers in a Wholesale and Retail outlet Level 3 12
Elective SP3, 4 243680 Take orders from customers Level 3 12
Elective SP3 243681 Uplift stock for return Level 3 5




1. Operate in the wholesale and retail environment.
SP1. Operate in a chain store environment. SP2. Operate in a SME retail environment. SP3. Perform external merchandising services. SP4. Operate in a wholesale environment. SP5. Operate a help-desk in a wholesale and retail environment.





58206 – Wholesale and Retail Operations

NQF level 2

Credits 120


Contact Person:  
Company / Institution / Department:  
Telephone Number:  
Amount of Learners:  
Address where training should be done:  
Venue Available?  
Refreshments needed?  
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 Please print this form and send to:

E-mail: training@cbacademy.co.za

Liezl van der Westhuizen

082 373 0971

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